Frequently Asked Questions

F.A.Q

We will examine your products and suggest custom packaging based on on your specific needs. If you have pre-exsiting requirements, just let us know and we’ll accommodate those as well. We do charge an additional $.50/item for bubble pouches or other fragile packaging.

Yes! Mo Global Delivery has gift message options that allow you to easily include messages and bestow “gift status” to any order. Here are the 3 options to choose from:

  1. Include gift message on the Packing Slip. (Free)
  2. Include gift message on a blank 4×6 card provided by ShipBots ($1)
  3. Include gift message on a custom 4×6 card, provided by you. ($0.80 + insert pick fee)
  4. *Gift messaging needs to be supported by your shopping cart.

Each option has its own advantages and disadvantages. Depending on the setup of your business and the value of your product, you can decide which option is best for your business.

When you store your inventory with us, you have two options to insure your product:

  1. You add our location to your insurance policy
  2. You choose to waive inventory insurance

Each option has its own advantages and disadvantages. Depending on the setup of your business and the value of your product, you can decide which option is best for your business.

100% - we would never entrust our client's fulfillment to another company. We are obsessive about the quality of our work.

Yes! We do not have a legally binding contract, but we do have a master service agreement (MSA) in place to protect both parties.

When fulfilling subscription boxes or crowdfunding orders, we set up an assembly line to kit “batches” of orders. A batch is a unique set of orders that have exactly the same combination of items in them. In order for the assembly line to be effective, there needs to be at least 50 orders in each batch. If not, there is a $15 batching fee to compensate for the lack of orders in each batch.

Our in-house customer service team provides immediate 1-on-1 dedicated client support. You can be rest assured you won’t have to deal with call centers or rotating customer service emails.

We have a monthly maintenance fee that covers premium personal account management and one software connection. This is separate from any storage fees.

A special project is a non-standard task that can still include everything from kitting & assembly to labeling or inventory reconciliation. All special projects should be submitted to your customer service rep, so they can define the scope and provide a custom quote for the project prior to execution.

In most cases, the transportation carrier will contact the person receiving the goods 24 hours in advance and schedule a delivery within a 4 hour window.

Usually, you will be given a window of a delivery time, not to exceed 4 hours.

Unless other arrangements have been made, the total price includes the pickup of your items, the transport back to the warehouse, the packing of the goods, the transport and delivery of the items to the destination and declared value coverage on the items themselves.

Limited Access charges may be incurred when a carrier makes a delivery at a location with limited access.  Examples of destinations which may have limited access included, but are not limited to:

  • Camps
  • Carnivials
  • Churces, Mosques, Synagogues, Temples and other religious organizations' addresses
  • Colleges/Universities
  • Construction Sites
  • Fairs
  • Storage Units
  • Prisons
  • K-12 schools, public or private

Limited access charges possibly may not be charged for shipments to or from schools, colleges, and universities where there is a loading dock and a shipping/receiving employee present to help with loading or unloading.

In additional, Limited Access charges are not applicable to shipments already charged a Residential Delivery or Pickup fee.

For exact information on your shipment, please ask your Navis representative for more information.

Payment in full is required once your shipment is packed and a final weight is determined. We accept all major credit cards as well as checks and other flexible, local and international methods.

No, traditional movers have minimum weights, meaning you pay to move a load whether it weighs 2,000 pounds or not. Mo Global Delivery has no minimum weight requirements, which is how we can help you save on small moves.

The least expensive way to ship large boxes of household goods, clothes and non-breakable items is through ground freight.  Boxes will be placed on a pallet, stretch-wrapped and banded to keep them all together.

On standard ground freight shipments the weight of the shipment is used to determine the transportation cost. As a rule of thumb, we can use the estimate and the projected weight to develop a cost per pound. This will give you an idea of how a change in weight will impact the pricing. On parcel freight, air and ocean shipments the transportation cost is determined by the higher of the "actual weight" or the "dimensional weight" of your shipment. Dimensional weight is calculated based on the amount of space (cubic inches, feet or meters) that your shipment will take up on the truck, airplane or ocean vessel. For example, shipping a 5 cubic foot container filled with feathers is going to be based on the "dimensional weight" whereas the same container filled with "pig iron" is going to be based on the actual weight.

A typical time frame is 4-6 weeks. This can vary somewhat by destination and be impacted by ship sailing schedules and weather.

A typical time frame is 7 – 10 days depending on the destination.

Yes. We provide ISPM-15 compliant wood packaging.

No. M-GD will consolidate your shipment with other shipments we have going to that same country.

Declared Value Coverage offers repair or reimbursement on items shipped if damage occurs during the transit process. Coverage is door-to-door. If you purchase declared value coverage and damage occurs during the transit process, depending upon the amount of damage, the item may be repaired or you may be reimbursed based on the value declared on the USAR. Proof of value is required. The liability covers the merchandise only and does not cover freight cost, packing costs, duty or taxes.

If damage does occur you should save the item and all packing materials and contact the Navis Pack & Ship center that shipped the item for you for further instructions.

Although our basic policy covers up to $400,000, higher policies are available. Navis specializes in high-value shipments.

Some materials have components that are inherently unstable. Due to the age, the material the item is constructed of, shape and irreplaceable value, no one can predict how the shipping environment will affect the item. Therefore there are certain items that can only be covered for disappearance only.

Mo Global Delivery specializes in packing items so they will arrive at their destination safely. If you choose to pack your own goods instead, we cannot verify that the techniques you used meet our strict standards, therefore the item can only be covered if it is lost.

Mo Global Delivery provides short term storage or storage in transit. Some of our locations are able to provide long term storage.

Yes. When your shipment leaves our warehouse we will provide you with a website address and tracking number that you can use to track the progress of your shipment if available through the carrier.

Mo Global Delivery can tailor the pickup and delivery options to meet your budget. The following pickup and delivery services are provided by Navis:

  • Terminal means you pickup your shipment at the carrier's nearest terminal and load it into your own vehicle. This is the least expensive option.
  • Curbside means that your shipment will be transported via a reputable carrier, generally on a trailer with one driver. You are responsible for unloading the item from the back of the truck and carrying it into your home or office. When any single piece in a shipment weighs over 70 pounds, we suggest that you request lift-gate delivery or full service delivery. The additional cost could save your back!
  • Curbside + Liftgate enables your shipment to be removed from the truck by the delivery driver, adding to your convenience.
  • Inside Delivery means that the driver will take the item into your garage or the closest inside threshold.
  • White Glove means the driver will take the item into the final destination to a place of your choosing, unpack the item and remove the debris. This is the most expensive option.

Pad wrap refers to the process of wrapping thick moving blankets around your goods to protect them during transit. Pad wrap is used with Van Line carriers, whose trailers have air ride suspension which provides extra shock absorbing capability.

We recommend you arrange your shipment one week in advance to allow us adequate time to schedule the pickup for the day you request.  At certain times of the year, we can accommodate last minute moves.

Yes. However, if you pack your own items they are classified as "Packed by Owner" which then can only have declared value coverage for disappearance. So if you are packing fragile items you want to use plenty of bubble wrap, newsprint and/or peanuts to adequately protect the item.

The decision on whether your item needs to be boxed or crated is best left to the packing specialists at MGD. We have over 25 years of experience packing difficult-to-ship items, and match the packing materials and techniques based on the fragility of your goods, specifications, value and shipping and destination requirements.

We evaluate each individual item in any shipment and determine the best way to protect them and meet your needs. We consider the characteristics of the items, the financial, strategic and/or sentimental value of the items, the weight, and the mode of transportation to determine how the items will be packed.

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